AI AvatarPR TIMESJapaneseSeptember 8, 2026
AI Avatar Supports Web Customer Service for SMEs: Proof-of-Concept Experiment Begins
NTT Smart Connect, with cooperation from OneAI, began a proof-of-concept on September 8, 2026 using AI avatars for web customer service on Tohshin Technical's centerless grinder product site. The experiment tests product guidance, lead generation, inquiry routing, and first-line support using scenario-based avatars combined with generative AI. For AI characters, it is a business-focused example of avatars becoming operational customer-facing staff.
#AIアバター#Web接客
Read article
This is less about avatar charm and more about whether a character can carry real product knowledge. I’m watching the measurement side, because adoption depends on proving workload and lead impact.