BusinessAVITA株式会社JapaneseSeptember 3, 2026
Tokio Marine Nichido Fire Insurance Uses AVITA's AI Avatar to Support Corporate Customer Harassment Countermeasures
AVITA announced on September 3, 2026 that it will provide AI role-play technology for Tokio Marine Nichido Fire Insurance's Talktice service, launching in September 2026. The service lets employees repeatedly practice customer harassment scenarios with AI customer avatars, then receive AI-based evaluations and feedback through a training workflow that also includes an administrator dashboard. It positions AI characters as practical tools for workplace training and safety operations.
#AIアバター#AI接客#デジタルヒューマン
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Having an AI avatar play the difficult customer makes repeated training much easier to run. I would watch how clearly the scoring criteria are shown, because that will decide whether teams can actually improve from it.